F50 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how f50 collects, uses, stores, and protects the personal information of our platform users. We are committed to safeguarding the privacy of Malaysian users in a transparent and responsible manner.
Effective: 2026 | Applies to all f50.im users
1. Information We Collect From You
When you register and use the f50 platform, we collect several categories of information to ensure our services run smoothly and securely.
Account Information
This includes the username, email address, phone number, and date of birth you provide at registration. This information is used to verify your identity and grant access to your account.
Local Payment Information (MYR)
To process MYR deposits and withdrawals, we retain transaction records including the payment method used (such as DuitNow or bank transfer), transaction amount, and date. We do not directly store your full bank account number — this sensitive information is handled by our encrypted payment providers.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address, and screen resolution. This data helps us optimise the platform's display for Malaysian mobile users.
Usage Data
In-platform activity records — such as games accessed, session duration, bets placed, and pages visited — are collected to improve our services and support fraud detection.
2. How We Use Your Information
Account information is used to verify your identity, enable secure login, and detect any suspicious access attempts from unrecognised devices.
Payment data is used solely to process MYR deposits and withdrawals, generate transaction receipts, and meet relevant financial reporting requirements.
Usage data and device information help the f50 team understand how users interact with the platform, identify technical issues, and enhance the mobile experience.
Your email address and phone number are used to send important account notifications, transaction confirmations, and policy updates. We do not send marketing communications without your consent.
Analysing usage patterns and device information helps f50's systems detect suspicious activity such as multiple accounts, money laundering attempts, or unauthorised account use.
We retain certain records as required by applicable Malaysian laws and regulations, including financial transaction records for the period specified by the relevant authorities.
3. Cookies & Tracking Technologies
F50 uses cookies and similar technologies to ensure the platform's core functions run smoothly. Cookies are small text files stored on your device by your web browser.
Essential Cookies
Session cookies are required to maintain your logged-in status while using the platform. Without them, you would need to log in again each time you navigate to a new page. These cookies do not store personal information and are deleted when you close your browser.
Analytics Cookies
We use internal analytics cookies to understand platform usage patterns, such as the most frequently visited pages and the types of devices used. This data is aggregated and not linked to any individual user's identity.
You can disable cookies through your browser settings. However, doing so may affect certain platform features, including the ability to stay logged in.
4. Data Storage, Security & Third-Party Sharing
User information is stored on encrypted, protected servers. Transaction data is retained for as long as required under Malaysian law. Once the retention period expires, data is securely deleted. f50 does not directly store sensitive payment data (such as full bank account numbers) — this is handled entirely by authorised payment providers.
F50 does not sell or rent users' personal information to third parties for marketing purposes. Data may be shared with legitimate payment providers (to process MYR transactions), internal technical service providers, or legal authorities when lawfully required. All third-party providers we work with are bound by strict confidentiality agreements.
5. Your Rights as a User & How to Contact Us
Right to Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted by email to the f50 support team at [email protected]. We will process your request within a reasonable timeframe.
Right to Rectification
If you find that your personal information on your f50 account is inaccurate or out of date, you can update it via the Account Centre or by contacting our customer support team. We encourage users to keep their account details current to avoid any issues during verification or withdrawals.
Right to Deletion
You may request account closure and deletion of your personal data by contacting [email protected]. Please note that certain records (such as transaction history) may need to be retained for a specified period to comply with legal requirements, even after account closure.
Privacy Policy Changes
F50 reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the revised policy. We encourage users to review this page periodically.
Enquiries regarding your personal data will be responded to within 3–5 business days.
Other Questions About Your Account or Data?
Check our FAQ page for quick answers, or log in to your f50 account to manage your personal settings directly.
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